At Jolennea Nova Chamber, your satisfaction is our priority. We understand that sometimes a service may not meet your expectations, and we are here to help make rescheduling or a refund as smooth as possible. We offer easy rescheduling and refunds for eligible bookings within 7 days.
Rescheduling
- Need to change your appointment? Contact us and we will help you move it to another day and time within our business hours, Monday to Saturday, 8:00 AM to 6:00 PM.
- Need to cancel a booking? Please contact us to discuss.
Eligibility for Refunds
- Refunds are available for eligible bookings when you contact us within 7 days of your appointment.
- Not sure whether your booking is eligible? Please contact us to discuss.
How to Request a Refund
- Contact us at contact@jolenneanova.online or call us at +63 930 988 9580 within 7 days of your appointment.
- Provide your name, booking details, and reason for the request.
- Our team will review your request and let you know the next steps.
Refund Process
- Once we review your request, we will notify you regarding the approval or rejection of your refund.
- If approved, refunds will be processed to your original method of payment within 5-10 business days.
Concerns About a Service
If something about your service was not right, please contact us immediately so we can resolve the issue promptly. We may request a photo to help us understand your concern.
Changing to a Different Service
We are happy to help if you would like a different service instead. Please contact us to arrange it, and we will provide further instructions.
Questions?
If you have any questions about our rescheduling and refund policy, please get in touch at contact@jolenneanova.online or call +63 930 988 9580. We are here to help.